Effective Date: 7 June 2022
At Trustizo, we aim to deliver your order quickly, safely, and reliably—no matter where you are in the world. Please read this policy carefully to understand how your order will be shipped and what responsibilities both parties share in the delivery process.
🕒 1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Orders placed during peak seasons or high-volume periods may require additional processing time.
- You will receive a confirmation email with tracking information once your order has been dispatched.
🌍 2. Shipping Coverage
We ship worldwide to most destinations. If your country is not listed at checkout, please contact us to confirm availability.
🚚 3. Shipping Methods & Estimated Delivery Times
We offer two shipping options: Standard Shipping and Express Shipping. Availability depends on the product’s weight, size, value, and destination.
📦 Shipping Options at a Glance
| Feature | Standard Shipping (Quantium Solutions) | Express Shipping (FedEx / DHL Express) |
|---|---|---|
| Estimated Delivery Time | 7–25 business days | 3–7 business days |
| Tracking Included | Yes | Yes |
| Customs Priority | Normal Processing | Fast Clearance |
| Upgrade Available? | Yes (for most items) | N/A |
| Cost | Free or Low-Cost | Extra Charges Apply |
⚠️ Transit time does not include handling time (1–3 business days).
🌐 Estimated Delivery Time by Region (Standard Shipping)
| Region | Delivery Estimate |
|---|---|
| United States | 7–14 business days |
| United Kingdom | 7–12 business days |
| Canada | 10–20 business days |
| Australia & NZ | 8–16 business days |
| Rest of the World | 10–25 business days |
📌 4. Shipping Method Per Product
- Some products only support Standard Shipping due to regulatory or cost restrictions (e.g., liquids, low-value items).
- Some high-value or heavy products only ship via Express for security or logistical reasons.
- For most items shipped via Standard, customers may upgrade to Express Shipping for an additional fee at checkout (or by contacting us).
- The available shipping method(s) for each product will be clearly stated in the product description.
💵 5. Shipping Fees
- Standard shipping is free or low-cost on most products.
- Express shipping fees vary based on destination, product weight, and dimensions.
- Final shipping cost (if applicable) will be shown at checkout.
📦 6. Tracking & Delivery
- All shipments include tracking numbers, which will be emailed once your package is dispatched.
- You can track your package via the Track My Order page on our website.
- Please ensure that your shipping address is correct and complete to avoid delays or lost parcels.
🧾 7. Customs, Duties & Import Taxes
Buyer Responsibility:
- International shipments may be subject to customs duties, VAT/GST, or import taxes depending on your country’s regulations.
- These charges are not included in the product or shipping prices and must be paid by the recipient upon delivery.
- Failure to pay customs charges may result in your order being returned or discarded by customs.
🔁 8. Returned, Lost, or Undelivered Shipments
Our Responsibility:
- We ensure that every order is packed securely and shipped with a valid tracking number.
- If your item is lost in transit or arrives damaged, we will provide a replacement or refund, depending on stock availability and investigation outcome.
Buyer Responsibility:
- Provide a complete and accurate delivery address.
- Monitor tracking and respond to courier/customs requests where applicable.
- In cases of refused delivery, unpaid customs, or incorrect address, the buyer will be responsible for reshipment charges or any losses incurred.
❗ 9. Delivery Delays
Please note that delivery times are estimates and may be affected by:
- Local customs clearance
- Carrier or logistics delays
- Unforeseen global events (e.g., holidays, pandemics)
We strive to resolve delays efficiently and appreciate your patience.
❓ 10. Need Help?
If you have any concerns about your delivery, shipping method, or tracking, please contact us.
📧 Email: support@trustizo.com