Effective Date: 7 June 2022
This Return & Refund Policy applies to all purchases made directly from Trustizo.com.

✅ 1. 30-Day Return Guarantee

Your satisfaction is important to us. You may return most new, unopened, and unused items within 30 days of delivery for a refund, credit, or exchange.

All returns must be pre-authorized. Unauthorized returns will not be accepted or processed.

🚫 2. Items Not Eligible for Return

We do not accept returns for:

  • Health and personal care products (e.g., supplements, creams, lotions)
  • Opened or used items
  • Perishable goods or food items
  • Digital downloads or e-services
  • Items marked Final Sale or Non-Returnable
  • Items without original packaging or proof of purchase

Returned items must be in original condition, unopened, and unused.

⚠️ 3. Damaged, Defective, or Incorrect Orders

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order. We will offer a replacement, exchange, or full refund as appropriate.

To process your claim quickly:

  • Email us at support@trustizo.com
  • Include your order number and clear photos/videos showing the issue

We will cover all return shipping costs in such cases.

🔁 4. Exchanges

We do not accept general exchanges (e.g., change of size or color) unless the product is faulty or damaged. For a different item, you must return the original product and place a new order.

💸 5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds are processed to your original payment method within 5–10 business days
  • Original shipping fees are non-refundable, except in cases of error or damage
  • If a returned item is used, incomplete, or damaged, a partial refund may be applied at our discretion

📮 6. Return Shipping Policy

  • Trustizo covers shipping if the return is due to our error (damaged, defective, or incorrect items).
  • If the return is due to customer preference, you are responsible for return shipping and related costs.
  • We recommend using a trackable shipping service for your protection.

Please contact us before returning any item to receive the return address and instructions.

🌍 7. International Orders

We proudly ship worldwide. However, international returns may be subject to additional considerations:

  • All returned items must be securely packaged to prevent damage during transit.
  • Customers are responsible for ensuring that returned goods comply with the return regulations of their own country.
  • Any customs duties, VAT/GST, or import taxes paid at the time of delivery are non-refundable.
  • In the event of a return due to a customer preference (e.g., change of mind), all return shipping costs and international customs clearance fees are the buyer’s responsibility.
  • If an item is returned due to refusal of delivery or unpaid customs charges, the original shipping fee and return handling fees will be deducted from your refund.

We recommend using a tracked and insured shipping service for all international returns to avoid loss or delays.

For defective or incorrect items, Trustizo will cover the return shipping cost and offer a full refund or replacement, regardless of destination.

🛡️ 8. Legal Rights & Fair Use

This policy complies with international consumer protection laws including:

  • UK Consumer Contracts Regulations
  • EU Consumer Rights Directive
  • US and Canadian refund protections
  • Australian Consumer Law

Your statutory rights are not affected by this policy.

📫 9. How to Request a Return

To initiate a return or refund, please contact our support team:

Include the following in your email:

  • Order number
  • Product(s) you want to return
  • Reason for return
  • Supporting photos/videos (if applicable)

Once approved, we’ll provide you with return instructions.

❓ Have Questions?

If you are unsure whether your item qualifies for a return, or need help with a damaged order, please contact our friendly support team any time. We’re here to help!