Effective Date: 7 June 2022

At Trustizo (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit trustizo.com (the “Site”), use our services, make purchases, or communicate with us (collectively, the “Services”).

This Privacy Policy applies to all users, including residents of the United States, the European Economic Area (EEA), and the United Kingdom (UK), in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Contact details: Name, email, phone number, billing and shipping addresses
  • Order information: Purchase history, payment details (processed securely via third parties)
  • Account information: Username, password, security questions
  • Communications: Information you provide when contacting us

Information Collected Automatically

  • Device information: IP address, browser type, operating system
  • Usage data: Pages visited, time spent, items added to cart
  • Cookies & similar technologies (see our Cookies Policy)

Information from Third Parties

We may receive personal data from:

  • Payment processors
  • Shipping partners
  • Marketing and analytics providers
  • Platforms and plugins integrated with our Site

2. Legal Basis for Processing (GDPR)

If you are located in the EEA/UK, we process your personal data based on:

✔ Your consent (for marketing and cookies)
✔ Contractual necessity (to fulfill your orders)
✔ Legal obligations (e.g., tax compliance)
✔ Our legitimate interests (fraud prevention, improving services)

You can withdraw consent at any time by contacting us at support@trustizo.com.

3. How We Use Your Information

We use personal information to:

  • Provide and deliver products and services
  • Process orders and payments
  • Communicate with you (order updates, customer service)
  • Send marketing communications (with your consent)
  • Improve our Site and customer experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Sharing Your Information

We share information only as necessary to operate our business:

  • Service providers: Payment processors, shipping companies, IT support
  • Marketing partners: Advertising platforms (with opt-out options)
  • Legal obligations: In response to valid legal requests
  • Business transfers: In case of merger, sale, or restructuring

We do not “sell” personal data as defined under CCPA, nor do we knowingly sell or share data of individuals under 16 years of age.

5. Your Rights

For EEA/UK Residents (GDPR)

You have the right to:
✔ Access your personal information
✔ Correct or delete your data
✔ Restrict or object to processing
✔ Data portability (receive a copy of your data)
✔ Withdraw consent at any time

For California Residents (CCPA/CPRA)

You have the right to:
✔ Know what personal information we collect, use, and share
✔ Request access to your information
✔ Request deletion of your personal information
✔ Opt-out of the sale or sharing of personal data
✔ Non-discrimination for exercising your privacy rights

To exercise your rights, contact us at support@trustizo.com. We will verify your identity before processing requests.

6. Cookies & Tracking Technologies

We use cookies to enhance your experience, analyze traffic, and personalize advertising. You can manage your preferences through browser settings or our cookie banner (where applicable).

See our Cookies Policy for more information.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including Malaysia (where we operate) and other countries that may not have the same data protection laws as your jurisdiction.

Where required by law (e.g., under GDPR), we implement appropriate safeguards for international transfers.

8. Data Security & Retention

We take reasonable technical and organizational measures to protect your personal data. However, no system is 100% secure. You are responsible for keeping your account information confidential.

We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our Site is not intended for individuals under 16. We do not knowingly collect personal data from children. Parents or guardians may contact us to request deletion of a child’s data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. The latest version will always be posted here with the updated “Effective Date.”

11. Contact Us

For any questions or to exercise your privacy rights, please contact:

Trustizo Support Team
Email: support@trustizo.com
Website: https://trustizo.com